FAQ

What if I order a book that is out of print?

If the book is out of print, we will inform you within 3 working days and cancel the order.

How many days will it take for me to receive the book from the date of ordering?

If the book is in stock, we will ship the book to you within 3 working days through VPP (Value payable post, operated by Indian Postal Service). It will take between 7 days to 15 days for you to receive the books, depending on your place of residence.

I am not in Tamil Nadu. Could I still order books through this service?

Yes, you can. We will ship the books all over India through VPP.

How can I make the payment?

You will receive the books through VPP. When you receive the package from the postman, you need to pay the postman the amount indicated.

Are there any additional charges, besides the cost of the books?

Yes. We charge a fee of 10% on the bill value as handling, postal and VPP charges. For example, if you order books for Rs 1,000, we will charge you an addition of Rs 100 towards handling, postal and VPP charges. There are no other hidden charges.

How can I cancel a order?

Orders placed once, cannot be canceled.

If the book is damaged, what can I do?

You can return the book to us by informing us within 3 days from the date of the receipt of the book. We will replace the book for you at our own cost.

If I don’t receive the order even after 15 days, what should I do?

Please inform us about it. We will work with the post office to have the order delivered to you.

I reside outside India. Can I use this service?

You, you can use this service. You need to pay directly through several ways (see the next question) as there is no equivalent of VPP service to countries other than India.

If I reside outside India, how can I make the payment?

You can make the payment through Western Union Money Transfer, or you can transfer the money to our bank account, or send the money to us through Paypal. Our executives will direct you on how to make this money transfer.

I don’t want to call you often. Can I send you emails instead?

Yes. You can send email to dialforbooks@gmail.com

I don’t want to get the books through VPP. I want to get the books urgently. How can I get that?

You can opt to have the books delivered through courier. In this case, you need to make the payment before we ship the books to you. You can make the payment through demand draft, cheque, money order or online money transfer. Demand draft (DD), cheque and Money order (MO) should be sent in favour of  ‘New Horizon Media Private Limited.’

I want to gift some books to my friends. Is it possible through this service?

Yes. But this cannot be through VPP. You need to select the courier option and pay the money ahead of time.

Can gifting be done overseas?

Yes.

If the DFB (Dial for Books) phone numbers are not reachable, what should I do?

Send an sms to any of the DFB numbers. We will get back to you.

I want to buy the books published by a publisher or a book distributed by a distributor who is not in Chennai. Is it possible?

Yes, possible. But there will be an additional charge. When you place the order, our executive will clearly explain what these charges will be and the additional time delay.

If I give you a missed call, will you call me back to get orders?

Yes. We will call you back on your missed calls.

If I send an sms, will you process the order?

We will call you and confirm the order before processing it.

Where can I follow news and information about Dial For Books?

Pl follow us on Facebook (dialforbooks), twitter and our blog.

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